Return & Refund Policy

Return Policy

Our return policy lasts 7 days of receiving the product for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 7 days have gone by since you received the package, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Return contact information:

Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without a confirmation letter or notice from us.

Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received.

Refunds (if applicable)

If an item shows up significantly different from its description, customers must provide photographs of the poor-quality print or damaged area and contact us within 5 days after receiving it via [email protected]. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.

Method of refund: the same form of payment used.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Any refund is required to be issued to that same credit card you used to make an order. Shipping fee will NOT be refundable once items have been shipped. Your refund request will be processed in 3 – 4 working days, you should see the reimbursement on your account over the next couple of business days depending on your financial institution.

If a package is returned to sender by the shipping courier due to wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.

Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received.

Shipping fee will NOT be refundable once items have been shipped.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at   [email protected]

Replacement (if applicable)

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.

HOW DO I CHANGE OR CANCEL MY ORDER?

You can only cancel your order within 6 hours from purchasing time of the same day.

– Cancellations made within the first hour from purchasing time of the same day will be issued a full refund of 100% of order value (without Tip given by customers)

– Cancellations made after 1 hour but still within 6 hours from purchasing time of the same day will be issued a 70% refund of order value (without Tip given by customers). Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied in this case. Remember, you cannot cancel or modify your order if it has progressed to an advanced preparation status.